Refund Policy

Refund Policy

Last updated: January 1, 2026

1. General

All purchases final after activation. We encourage using our Try 1 Month first.

2. Exceptions

Service Outage

Verified outages over 72 hours may qualify for pro-rata credit.

Duplicate Charge

Full refund for confirmed duplicate charges.

3. Not Eligible

• Change of mind
• Wrong plan selected
• Your internet/device issues
• Account suspended for violations

4. How to Request

1. Email [email protected] with subject: Refund Request
2. Include: name, email, purchase date, issue description
3. Submit within 7 days

5. Contact

[email protected]